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Internetshopuk Returns Part Of UKayed Trade Solutions Group Returns Policy

Your Statutory Rights

Cooling-off Period

Purchases: At Internetshopuk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 14-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original Packaging & condition within 14 days of the date you received the item.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed or consumable products that have been used.

To cancel your purchase within the seven-working-day cooling-off period, please email us at [email protected] and you will receive an electronic returns form by return. All returns must be processed this way. This will help us process your return in a more timely manner.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded-delivery service as proof of posting does not guarantee delivery.  This will also offer additional insurance for the transit of your return.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: giftwrapping).

We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website.

Faulty Damaged or Incorrect Goods

This section explains what to do if you've received a damaged, defective or incorrect item from Internetshopuk. This returns policy does not affect your statutory rights.  

If the item was damaged in transit

* If you take delivery of an Internetshopuk product and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange. Damage must be reported within 3 days of your delivery. Please email us at [email protected] and you will receive an electronic returns form by return.

If the item is defective

* You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. If you choose to return the item to us, please email us at [email protected] and you will receive an electronic returns form by return.

If we sent you an item you did not order (an "incorrect" item)

* As soon as you find out we've sent you an incorrect item, please email us at [email protected] and you will receive an electronic returns form by return. So we can correct the error as quickly as possible.

ALL RETURNS

Please note It is very Important that any form of return is processed By emailing us at [email protected] and you will receive an electronic returns form by return. So we can deal with the return quickly as possible.